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Reservations are required
for all orders.
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Deposits are required for
all bookings.
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Cancellations must be made
at least one week prior to service date, however,
deposits are non-refundable. Any cancellations not met
within this time frame will result in full payment of
balance.
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Full payment of
balance is due to driver on day of service at time of
first pick-up. If this payment is not met at first
pick-up, driver is not authorized to move vehicle.
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A 15 minute grace period is
provided on pick-ups other than at the airport. If the
limousine is waiting for the client for more than 15
minutes beyond the scheduled pick up time, the
customer(s) will be charged at the additional hourly
rate accordingly.
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While every effort is made
to ensure specified times are met, if the limousine is
late in excess of 30 minutes due to unforeseen traffic,
uncontrollable weather conditions or other circumstances
beyond our control, the customer has the option to
cancel the service and receive a full refund on the
unused portion of the trip. However, if the clients
choose to still take the service, then no compensation
may be claimed.
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In case of vehicle problems
during a trip, A-1 Luxury Limousine Service will refund
remaining time's fee.
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Any damage(s) to the vehicle
caused by the passengers are subject to additional
charges determined by A-1 Luxury Limousine Service,
which the customer(s) agrees to pay in full. These
damages may include but not limited to: Vomiting in the
vehicle ($250.00), breaking a champagne or rock glass
($20.00 per glass), breaking decanter ($40.00 each), and
graffiti or tearing of the car interior (minimum of
$500.00 plus the vehicle downtime).
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Additional stops not part of
the original agreement will be charged accordingly.
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Persons under the age of 21
are not permitted to possess alcohol in the vehicle
under any circumstances.
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Smoking in the vehicle is up
to the chauffeur's discretion.
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The privacy window privilege
is up to the chauffeur's discretion
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The driver has the right to,
at any time, stop the vehicle and ask the passengers to
exit, in the event that the passengers mistreat the
vehicle or driver in any means.
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We will not transport more
persons than the maximum legal allowance.
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A-1 Luxury Limousine Service
is not responsible for any lost or stolen items.
PRIVACY POLICY
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All information received
will be kept confidential and will not be sold to any
third-parties.
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All information will
be processed and stored in our location of business.
